JOB POSTING # 2021-142-10

  • Supportive Housing
  • Tenant Support Worker
  • Wage: $23.93 per hour
  • Full Time – 37.5 hours per week
  • Shift Times – Tuesday – Saturday, 3pm-11pm


About Archway Community Services

Archway Community Services (formerly known as Abbotsford Community Services) has been helping people since 1969. We provide more than 90 programs and services to clients at every stage of life. Our vision for the future is justice, opportunities and equitable access for all. We strive toward that goal by fostering community well-being and social justice through positive action and leadership. Come help us help people.

Archway Community Services & Housing First

Archway is seeking a dynamic and self-motivated individual to fill the position of Tenant Support Worker at a co-ed, low barrier, and supportive housing residence. The housing residence follows a harm-reduction/health promotion philosophy and is a 24/7 operation. We are looking for a candidate who embraces a team approach and fully understands the complex challenges faced by people experiencing homelessness or who are at risk of homelessness.


Job Summary

Reporting to the Supportive Housing Program Supervisor, the Tenant Support Worker provides a range of front-line support services to the residents. Tenant Support Workers are part of a team whose mandate is to ensure the building remains a respectful, secure, safe, clean and supportive place in which to reside, visit and work. 


  • Assist in the creation, assessment and monitoring of service plans which address the personalized goals of the residents;
  • Support residents to maintain their residencies, including but not limited to; directly assisting with room de cluttering, resident rent contribution payment and/or repayment plans; connection with community resources/supports;
  • Recognize individual strengths (strength-based) and circumstances and support residents in their healthy development, success and well-being and in their self-determined goals (case planning);
  • Steward and promote a culture of learning and respect within the staff team, program and services;
  • Assist with conflict and crisis de-escalation as needed;
  • Perform health and safety checks of the facility, residences, and premises;
  • Promote a harm reduction approach to addiction, mental and physical health and well-being;
  • Promote positive and inclusive tenant-staff relations;
  • Participate in mandatory Archway Community Services’ training and staff meetings as directed by the Program Supervisor;
  • Additional tasks and responsibilities as determined by the Manager.


  • Post-secondary education in a related field with 2-3 years of recent experience in an outreach capacity an asset/or an equivalent combination of education, training and experience may be considered;
  • A client centered approach and an understanding of the issues related to mental health, drug and alcohol addiction, correctional institutionalization, reintegration, homelessness, poverty preferred;
  • A flexible nature, and the ability to adapt to constantly changing situations;
  • Demonstrated ability, commitment and compassion to work effectively and cooperatively with diverse populations;
  • First Aid Certificate required and a satisfactory criminal records check must be provided and maintained;
  • Effective crises de-escalation and dispute resolution skills along with strong interpersonal skills;
  • Ability to take direction, work with minimal supervision, and work alongside and cooperatively with others;
  • Able to interact effectively and positively with Archway staff, residents, community partners and stakeholders

How to Apply

Email your cover letter and resume to:
Subject: Job Posting 2021-142-10

Closing date is Thursday, July 29th

No phone calls please. Only short-listed applicants will be contacted.

Archway Community Services is an equal opportunity employer and encourages applications from all equity seeking groups.

Our Staff Love Their Jobs

Who We Help

Read some of the stories of people we’ve helped.

When you join the Archway team, you are part of a movement working everyday to make a difference in our communities.

Stories from Male Survivors of Sexual Assault

Stories from Male Survivors of Sexual Assault

Content Warning: This post and videos contains details of sexual assault that may be disturbing to viewers. April is Male Survivors of Sexual Abuse Awareness Month which recognizes that boyhood sexual abuse is often overlooked, neglected, and poorly understood. A lack...

This deadline for submitting your application is Thursday, July 29th