Case Worker – 2026-123-01

JOB POSTING: 2026-123-01

• INTERNAL/EXTERNAL
• Moving Ahead Program (MAP)
• Case Worker – 2 Positions available
• 1 – Arabic Speaking
• 1 – Swahili Speaking
• Wage: $24.00 to $26.00 per hour
• Full Time: 35 hours per week, Monday to Friday, 8:30 AM to 4:30 PM
• Temporary (March 31, 2027)

Provide Support and Guidance to Newly Arrived Families
Join the team at Archway.
Come Help Us Help People

Location:  Abbotsford

The MAP Case Worker provides outreach, intake, planning, and overall guidance and support for families in the Moving Ahead Program.

Your Role:

Archway’s Case Worker with the Moving Ahead Program (MAP) contributes by:

• Engaging in outreach to make connections with newly arrived and/or “hard to reach” families.
• Carrying out intake and assessment with clients and developing wraparound support plans for clients.
• Organizing, facilitating and preparing curriculum to deliver the Life Skills/ Topical Workshops according to client’s needs and requirements.
• Providing home outreach and visitation as needed.
• Facilitating communication between various systems and clients who have language and cultural barriers.
• Maintaining required documentation on client.
• Following up with clients/agencies to assess effectiveness of services and referral.
• Assisting with addressing barriers to participation such as transportation, language, and/or literacy.
• Preparing exit plans for clients and providing follow-up.

This position is a great fit for someone who has a degree in the Human Services field and experience addressing settlement needs and issues as well as a strong understanding of intercultural family dynamics and has an ability to communicate with individuals who have low English levels.

Our Offer

• Wage: $24.00 to $26.00 per hour.
• A full-time position at 35 hours per week, availability Mondays to Fridays, from 8:30 AM to 4:30 PM.
• Temporary until March 31, 2027.

Benefits include:

• • Three weeks pro-rated vacation in your first year; four weeks in your second year.
  • Three pro-rated wellness days per year.
  • Pro-rated sick leave days per year.
  • Opportunity to exchange a statutory holiday for a cultural day celebration.
  • A great benefits plan including extended health and dental; you choose your plan.
  • Employee and Family Assistance Program.
  • Access to online wellness resources including newsletters, physical health videos, and wellness events.
  • Free use of Archway’s wellness equipment.
  • Great in-house training opportunities.
  • Business insurance and associated mileage costs for program-related driving is covered by Archway.
  • Rewarding work in a positive and supportive environment.
  • Work/Life balance.

Getting an Interview–you will be considered if you have:

• A degree in the Human Services field, OR the equivalent combination of education and experience.
• At least 3 years’ experience addressing settlement needs and issues of multi-barrier immigrants and refugees.
• At least 2 years’ experience working with clients suffering from emotional and mental health issue.
• At least 2 years’ experience using case planning and case management principles and technique.
• Ability to speak Arabic or Swahili is required.
• An additional African language will be an asset.
• A valid Class 5 BC Driver’s License and clean driving record.

The Job Requires you to have:

• Strong written, verbal, and active listening skills; able to communicate effectively and respectfully with people with a variety of backgrounds and abilities.
• Well-developed ability to communicate with individuals who have low English levels.
• Understanding of intercultural family dynamics.
• Well-developed knowledge of program eligibility criteria.
• Strong knowledge of case planning and case management principles and technique.
• Able to set boundaries with clients.
• Well-developed knowledge of BC’s systems; able to connect clients to mainstream services.
• Well-developed computer skills; able to use Microsoft Office 365, virtual meeting platforms, and use any required databases.
• Strong crisis intervention and de-escalation skills.
• Well-developed computer skills; able to use Microsoft Office 365, virtual meeting platforms, and use any required databases.
• Strong organizational and time management skills; able to balance and manage competing projects and priorities.
• Ability to work with multicultural and diverse backgrounds.
• The use of a personal vehicle is required for program-related driving; must be able to be insured according to Archway’s transportation policy
• Comfortable using the Agency van.
• Willingness and flexibility to work evenings and weekends as needed.
• A satisfactory Criminal Records Check is a condition of employment.