Shelter Support Worker – 2025-217-01

JOB POSTING 2025-217-01

• INTERNAL/EXTERNAL
• Montvue Shelter
• Shelter Support Worker
• Wage: $29.00 per hour
• Full Time: 37.5 hours per week, Monday to Friday, 7:00 AM to 3:00 PM
• Permanent

  Provide Support to Residents of the Montvue Homeless Shelter
  Join the team at Archway
  Come Help Us Help People

  Location:  Abbotsford

  On Site Work

Job Summary

The Shelter Support Worker will provide support to residents of the Montvue Shelter, a 30-bed facility operating 7 days a week, 24 hours per day. This position will be responsible for providing a range of front-line support services to the clients and will work as part of a team whose mandate is to ensure the shelter is a respectful, secure, safe, clean and supportive place in which to reside, visit and work.

Your Role:

Archway’s Shelter Support Worker with the Montvue Shelter Program contributes by:

• Developing and monitoring Service Plans which address the personalized goals of the residents.
• Supporting residents to maintain their individual spaces, including, but not limited to, directly assisting with de-cluttering and cleaning.
• Connecting residents to community supports and services such as mental health, addictions, education, employment, and life skills.
• Performing health and safety checks of the facility, residents, and the premises.
• Upholding and promoting an atmosphere of dignity and respect in line with the philosophy and policies of Archway.
• Promoting a harm reduction approach to addiction, mental health, physical health and well-being.
• Ensuring residents are respecting the agreement for living at the facility and terminating the living arrangement if the agreement is not respected.

This position is a great fit for someone who has a take-charge manner, understands the issues surrounding poverty, homelessness, substance abuse and mental health challenges, has strong interpersonal skills, and demonstrates empathy and compassion for individuals facing multiple barriers.  

Our Offer

• Wage: $29.00 per hour.
• A permanent, full-time position at 37.5 hours per week, availability Mondays to Fridays, from 7:00 AM to 3:00 PM.

Benefits include:

• Three weeks pro-rated vacation in your first year; four weeks in your second year.
• Three wellness days per year.
• Pro-rated sick leave days per year.
• Opportunity to exchange a statutory holiday for a cultural day celebration.
• A great benefits plan including extended health and dental; you choose your plan.
• A pension plan; Archway meets your contribution.
• Employee and Family Assistance Program.
• Access to online wellness resources including newsletters, physical health videos, and wellness events.
• Free use of Archway’s wellness equipment.
• Great in-house training opportunities.
• Rewarding work in a positive environment.
• Work/Life balance.

Getting an Interview–you will be considered if you have:

• Post-secondary education in a related field OR an equivalent combination of education, training and experience may be considered.
• Experience in an outreach capacity or within the community services field.
• Demonstrated experience in de-escalation and crises management.
• Experience working with people with substance abuse and homeless, vulnerable populations.

The Job Requires you to have:

• Ability to take direction and work with minimal supervision in consultation with others.
• Understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues.
• Strong crisis de-escalation and dispute resolution skills.
• Ability to be exposed to occasional biohazards such as sharps, illicit substances, fumes, and bodily fluids.
• Ability to work on site with staff and residents; adherence to health and safety protocols is required.
• Ability to interact with difficult people or people in difficult situations where residents are rude or unpleasant.
• A flexible attitude; ability to adapt to changing situations and duties.
• Personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills.
• Strong verbal, written and active listening communication skills; ability to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English.
• Ability to use Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, databases, and virtual meeting platforms such as Microsoft Teams and Zoom.
• Knowledge of program and community partners.
• Emergency First Aid and CPR/AED is a condition of employment.
• A satisfactory Criminal Records Check is a condition of employment.