Shelter Support Worker – 2026-258-01

JOB POSTING: 2026-258-01

• INTERNAL/EXTERNAL
• Montvue Shelter
• Shelter Support Worker
• Wage: $29.50 per hour
• Full Time: 37.5 hours pr week, Friday-Sunday (7AM to 3PM) and
  Monday to Tuesday (3PM to 11:00PM)
• Permanent

Provide support to residents of the Montvue Shelter and to ensure a respectful, safe, clean, and supportive place.
Join the team at Archway
Come Help Us Help People

Abbotsford
On Site

The Shelter Support Worker will provide support to residents of the Montvue Shelter, a 30-bed facility operating 7 days a week, 24 hours per day. This position will be responsible for providing a range of front-line support services to the clients and will work as part of a team whose mandate is to ensure the shelter is a respectful, secure, safe, clean and supportive place in which to reside, visit and work.

Your Role:

Archway’s Shelter Support Worker with the Montvue Shelter Program contributes by:

• Developing and monitoring Service Plans which address the personalized goals of the residents.
• Supporting residents to maintain their individual spaces, including, but not limited to, directly assisting with de-cluttering and cleaning.
• Promoting positive and inclusive resident and staff relations.
• Upholding and promoting an atmosphere of dignity and respect in line with the philosophy and policies of Archway.
• Promoting a harm reduction approach to addiction, mental health, physical health, and well-being.

This position is a great fit for someone who is dynamic, self-motivated and who has empathy and compassion for individuals who are homeless or who are at risk of being homeless.

Our Offer

• Wage: $29.50 per hour.
• A full-time position at 37.5 hours per week, availability, Friday – Sunday (7AM to 3PM) and Monday to Tuesday (3PM to 11PM).
• Permanent

Benefits include:

• • Three weeks pro-rated vacation in your first year; four weeks in your second year.
  • Three pro-rated wellness days per year.
  • Pro-rated sick leave days per year.
  • Opportunity to exchange a statutory holiday for a cultural day celebration.
  • A great benefits plan including extended health and dental; you choose your plan.
  • A pension plan: Archway meets your contribution.
  • Employee and Family Assistance Program.
  • Access to online wellness resources including newsletters, physical health videos, and wellness events.
  • Free use of Archway’s wellness equipment.
  • Great in-house training opportunities.
  • Rewarding work in a positive and supportive environment.
  • Work/Life balance.

Getting an Interview–you will be considered if you have:

• Post-secondary education in a related field OR an equivalent combination of education, training and experience may be considered.
• Experience in an outreach capacity or within the community services field.
• Demonstrated experience in de-escalation and crises management.
• Experience working with people with substance abuse and homeless, vulnerable populations.
• Emergency First Aid and CPR/AED.

The Job Requires you to have:

• Ability to take direction and work with minimal supervision in consultation with others.
• Understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues.
• Strong crisis de-escalation and dispute resolution skills.
• Flexible attitude: ability to adapt to changing situations and duties.
• Must exhibit personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills.
• Strong verbal, written, and active listening communication skills; ability to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English.
• Ability to use Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, and virtual meeting platforms such as Microsoft Teams and Zoom.
• Ability to navigate challenging conversations and sensitive topics.
• Ability to maintain discretion and work with a high level of privacy and confidentiality.
• Knowledge and ability to use various database programs.
• Understanding of Archway’s policies and procedures.
• Knowledge of program and community partners.
• A satisfactory Criminal Records Check is a condition of employment.