Do you love people? Are you good at accuracy? Then the position of Tax Client Relations might be perfect for you. We have hundreds of low-income individuals from diverse populations who come to us who need to have their taxes done by a team of volunteers who prepare taxes.
In order for volunteers to prepare those taxes, clients need to drop off their paperwork, and that’s where the role of Tax Client Relations volunteer comes in. We need people who love to help others, to assist our clients with filling out a form that gets included with the tax paperwork when dropped off. Along with ensuring the form is filled out completely, the volunteer will also ensure that the client has brought the appropriate papers with them (for example, a T4 slip). Many clients will come with questions, and our Tax Client Relations volunteer will need to know enough about taxes in Canada to answer a few basic questions.
Empathy and enthusiasm are critical skills for our Tax Client Relations volunteers.
Agency overview:
Abbotsford Community Services is a large social service agency offering help to people throughout Abbotsford and Langley. Every year, approximately 38,000 come through our door looking for help from one or more of our 70 program and services. Some of the services we offer include, providing medical transportation, information, and referral, advocacy-based assistance, Food Bank assistance, as well as free Income Tax Clinics.
Position description:
Complete preliminary intake paperwork with a diverse clientele, ensuring they have all necessary documentation, answer initial client questions, and record data as necessary.
Volunteer in an office/ reception environment at our main office location: 2420 Montrose Ave
Qualifications:
- Ability to work independently
- Good organizational skills
- Sensitivity to diverse client needs
- Good verbal and written communication skills are necessary
- Basic knowledge of, or willingness to learn, tax information needed to complete returns
- Current Criminal Record Check which includes work with vulnerable sector
The schedule typically will be once or twice a week, Monday-Friday between 10:00 am and -3:00 pm (schedule can be modified). Minimum 2- 4-month commitment requested.
Abbotsford Community Services will provide orientation for volunteers.
If you would like to volunteer email volunteer@abbotsfordcommunityservices.com